CNP Assicura Reinvents Procurement and Third-Party Risk with Ivalua for Transparency and Control

Industria:

Financial Services & Insurance

Oficina principal:

Paris, France

Empleados:

8,500

Sitio web:

www.cnp.fr

Sobre CNP Assicura

CNP Assicura is the cornerstone of the Italian operations for CNP Group European insurance group, a leading player in the French market and the fifth-largest insurer in Europe with over 170 years of history. Operating in a heavily regulated environment, CNP Assicura relies on an extensive network of external providers to deliver the critical services that underpin its insurance offerings. Following its integration into the parent group, the company faced a new strategic imperative: align with group standards, strengthen internal governance, and elevate its procurement and third‑party risk processes to exceed the expectations of both regulators and corporate leadership. Procurement stands at the very center of this transformation.

Desafíos

Manual and Fragmented Processes: Core procurement workflows relied heavily on Outlook, Word, and Excel. Tenders, contracts, and approvals were handled via email and shared documents, creating duplication and making it difficult to track versions or decisions over time.
Limited Third‑Party Risk Framework: The company lacked a formal tool‑supported methodology to assess external providers and services. There was no effective and standardized way to evaluate risk before onboarding, during onboarding, and throughout the relationship.
Siloed Stakeholders and Informal Controls: Key functions such as Risk Management, Operational Oversight, IT Security, Legal, and Data Protection were involved in third‑party management, but often through informal processes and communication channels. This made it difficult to demonstrate consistent oversight or to show regulators a complete view of controls.
Cultural Dependence on Office Tools: The broader organization, requesters, approvers, and business stakeholders, were accustomed to working via email. Changing this culture would require not just a new system, but a new mindset.

Beneficios

Integrated Risk, Compliance and Cross-Functional Collaboration: Ivalua automatically engages key compliance stakeholders across the business, ensuring the CISO (IT security), Legal department, and Data Protection Officer (DPO) are seamlessly integrated allowing them to co-own supplier and contract records and execute their respective checks within a single environment.
Digital Operational Resilience Act (DORA) Add-on Functionality: DORA and local regulations require an Operational Oversight team, which uses Ivalua’s automated workflows to monitor third-party services that are deemed “relevant” or “critical.” Ivalua enables CNP to systematically capture data and execute risk assessments for both the external providers and the specific services they offer, right from the pre-onboarding stage.
Transparency in Tenders and Contracts: Avoiding audit surprises, Ivalua acts as an end-to-end system of record providing trails for every tender, offer and contract; ensuring all sourcing decisions – such as why a specific supplier was awarded – are fully traceable wand supported by document reasoning for internal boards, parent groups and regulators.
Enhanced Supplier Engagement and Trust: A centralized portal affords insurer’s network of providers receives tender invitations, submits offers, and tracks statuses. is facilitated through a centralized portal where the insurer’s network of providers can receive tender invitations, submit offers, and track statuses. For an insurance company managing over 400 suppliers delivering critical services, this structured approach ensures a fair, more professional, and highly transparent process that minimizes miscommunication.

Solutions Selected

Rendimiento y riesgos de proveedores

Abastecimiento

Gestión de contratos

eProcurement

Intake Management

Facturación

IVA

Pagos

Análisis de Gasto

In insurance, trust and control are everything. We needed to move away from manual tasks, data and relationships to build transparent, auditable processes that involve all our stakeholders; internal and external. For us, Ivalua is not just a tool, it represents a cultural transformation and, in many ways, our future.