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Bell and Ivalua: Empowering the Workforce, Optimizing Spend

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Industry:

Technology & Telecommunications

Headquarters:

Quebec, Canada

Employees:

45,132

Website:

Visit Bell Canada’s Website

About Bell Canada

Bell is Canada’s leading telecommunications provider, offering a wide range of services including mobile phone plans, television, high-speed and wireless Internet, and residential home phone solutions. To maintain exceptional service quality, Bell relies on a dynamic mobile workforce to visit clients, inspect telephone infrastructure, and carry out on-the-go repairs. With Ivalua’s advanced spend management capabilities, Bell’s workforce continues to deliver first-class services while ensuring cost control and operational efficiency remain top priorities.

Challenges

Manage both out-of-pocket expenses and P-card expenses from Visa and Mastercard.
Need to support a significant number of concurrent users, and numerous types of expenses.
Enable instant user adoption, with a simple and efficient user interface.
Manage large volumes of sensitive data (Credit card numbers, bank accounts number, etc).
Reconciliation of expenses against users and compliance policies.

Benefits

External Workforce: Dramatic improvement and give visibility and lower cost with centralized data.
All-in-one: Consolidated data into the Ivalua system reducing infrastructure costs and card reconciliation overheads.
Expense use cases: Seamless reimbursement workflow for all employees, for both out-of-pocket spending and corporate credit cards.
User Adoption: Over 40,000 employees have access to the system with $90M of spend annually, 300,000 lines of expense processed within Ivalua